Refund policy

(Legislative Decree no. 206 of 6 September 2005). 

The Consumer has the right to withdraw from the purchase contract by registered letter with acknowledgement of receipt, to allow the identification of the customer and the order number, to be sent to: 

Fancy SRL

Via Don Luigi Sturzo N. 115

52100 Arezzo 

The withdrawal is effective only if it is exercised no later than 10 working days from the date of delivery of the products; the Seller as soon as the letter of withdrawal is received, shall without delay contact the Consumer by telephone in order to communicate the address of the place where the products must be returned; the Consumer shall then ensure the return of the products to the Seller no later than 10 working days. The right of withdrawal for customized products is not applicable. 

The Seller, within thirty days of receipt of the notice of withdrawal, will refund in full the price paid by the customer, excluding shipments. 

The cost of returning the products to the Seller shall be borne by the Consumer. 

The essential condition for the exercise of the right of withdrawal is the substantial integrity of the returned products. 

For further information about the exercise of the right of withdrawal, you can contact us by phone or through the contact form on the website www.fancysilverstore.com. 

This contract is governed by Italian law. 

Any dispute arising out of or in connection with these "General Terms and Conditions of Sale" shall be subject to the jurisdiction of the Court of the place of residence or domicile of the consumer, as determined by the rules contained in the Consumer Code (D.Lgs. 6 September 2005, N.206) in cases where the customer is not a consumer the territorial competence is exclusively that of the Court of Arezzo.